Work Experience
An informal summary of ~18 years building enterprise solutions across DevOps, Cloud, Datacenter and Virtualization — from insurance apps on .NET to planet-scale container platforms, and now agentic AI for infrastructure operations (teaching agents to share the on-call).
Featured Projects
Agentic AI Operations Platform
Visa · Led & Architected
Multi-agent operations ecosystem — Kagent-native agents, custom MCP servers, Kimi fine-tuning and enterprise RAG — for AI-assisted incident response, root-cause analysis and operational intelligence. Adopted in production.
Global Kubernetes Platform
Visa · Led & Architected
Enterprise Kubernetes service at scale — 140+ clusters across 10+ global datacenters — with ArgoCD GitOps, Tetrate service mesh, Kyverno policy and Quay registry end to end.
Enterprise Config Management at Scale
Visa · Led & Architected
Ansible, Chef and BMC BSA unified into one enterprise platform — compliance, patching and automation across 100K+ servers and the global estate.
Pre-Sales & Implementation Consulting
BMC Software · CloudFX
6+ years pre-selling CloudSelect cloud brokerage and the BMC CLM / BAO / BSA suites via RFPs, POCs and demos across India, Singapore, Australia, the US and Europe.
Lead Systems Engineer & Platform Architect
- AI, GenAI & Agentic AI leadership: Conceived, architected and led Visa's AI-powered platform engineering and agentic operations framework for Kubernetes and cloud-native infrastructure; built a multi-agent operational ecosystem integrating Kubernetes, ServiceNow, Tetrate, Quay, CMDB, observability and operational tooling for AI-assisted troubleshooting, incident response, root-cause analysis and operational intelligence — with real-world adoption in production.
- Agent platform engineering: Kagent-based declarative AI agent platform on Kubernetes, custom Model Context Protocol (MCP) servers for the Kubernetes ecosystem, domain fine-tuning of upstream Kimi models, enterprise RAG architecture, and autonomous agents for SWAT incident resolution, live operational SOPs and automated cluster health checks.
- Kubernetes platform: Co-architected Visa's enterprise Kubernetes service into one of its strategic platform engineering initiatives, supporting 140+ clusters globally — owning the end-to-end lifecycle across architecture, automation, security, observability, networking, service mesh, registry, storage, upgrades and operational governance.
- Cloud-native adoption: Led OpenShift, Mirantis Kubernetes, Tetrate Service Bridge, Calico, Kyverno, GitOps, Quay and CSI-based storage standards; developed automated cluster onboarding, lifecycle and refresh, significantly reducing deployment complexity and operational overhead.
- Platform standardisation: Drove container ecosystem standards across multiple engineering organisations — reusable patterns for security, networking, service mesh and observability — and supported critical application-modernisation initiatives on shared Kubernetes platforms.
- Infrastructure automation: Architected and scaled enterprise configuration management (Ansible, Chef) across Visa's global estate and multiple datacenters; designed end-to-end provisioning automation for compute, storage, middleware, databases and applications — including bare-metal flows for Hadoop, Oracle and Cassandra.
- Cluster build framework: Built Visa's cluster build automation framework — networking, storage, certificates, load balancers, CMDB, observability and security in one repeatable platform; established GitOps-driven infrastructure lifecycle management and standardised operational patterns at scale.
Solution Architect
- Architected the OMA and CloudSelect (Cloud Service Brokerage) solutions for multiple customers.
- Delivered demos, technical deep-dives and deployment architecture for pre-sales.
- Contributed to proposals, RFPs and RFIs for banks, telcos and ISPs across South East Asia and the Middle East.
- Integrated public and private clouds — AWS, Azure, SoftLayer, BMC CLM — with ITSM and enterprise toolchains.
- Managed projects from workshops through UAT, and shaped product roadmap discussions.
Automation Architect
- Architected the BAO solution in the UBS environment.
- Designed tool deployment across datacenters for HA and disaster recovery.
- Developed processes for development, access management and enterprise integration.
- Helped build operating models and enablement for BAO.
Cloud Consultant
- Implemented BMC products end-to-end at customer sites — Juniper, BNYM, Telstra, VISA.
- Led Database-as-a-Service on CLM + BMC BDA for BNYM — cut DB provisioning from 1 month to 2 hours.
- Automated Cisco VMDC 2.3 reference architecture (ASA, Citrix NetScaler, Catalyst) through CLM & BNA at Synergy Cloud; integrated Infoblox DNS for Juniper.
- Joined customer workshops as the technical expert; validated deployment architecture with Solution Architects (HA, failover, load balancing, DR).
- Participated in solution design with customers and documented design, implementation and test plans.
Senior Associate Consultant
- Cloud automation consultant on BAO/CLM projects — Mobily, KPN, WideXS, 2e2.
- Fully owned BAO from deployment through customization.
- Worked on datacenter automation integrations and third-party tools (Service Now, TSM, VMware).
- Collaborated with BMC support and fed product improvements back.
Associate Consultant
- Datacenter automation consultant using BAO with ITIL frameworks across APAC and Europe.
- Designed Telefonica's complete virtual-datacenter automation with Cisco — N7K, N1K, ASA, ACE and BGP — plus a custom IPAM solution using VLSM.
- Built custom automation with BAO, BNA and BMC Remedy.
Software Engineer
- Microsoft-stack developer for insurance applications.
- Built insurance apps with C#.NET (2.0–3.5) & SQL Server 2005; production support and enhancements.
- Contributed to a Lead Management System on .NET 3.0, plus scripting with Ruby on Rails and VBA.
Global Engagements
Selected customer and platform engagements across 18 years — from on-the-ground implementations to enterprise platform ownership.
Visa · Platform Engineering
Consolidated agentic AI, Kubernetes, config management and automation at enterprise scale.
CloudFX · South East Asia
CloudSelect cloud brokerage pre-sales for banks, telcos and ISPs across SEA.
Telefonica · Madrid
Virtual datacenter automation — Cisco N7K / N1K / ASA / ACE, custom VLSM IPAM.
Juniper Cloud
CLM 3.1 rollout with Infoblox DNS integration and estate enrollment.
Telstra · Melbourne
ISAP integration exposing CLM customizations through BAO APIs.
Mobily · KPN · 2e2
Private cloud implementations with ITSM change-management integration.
Synergy Cloud · SG / MY
Cisco VMDC 2.3 automation via CLM & BNA, workshop to operations handover.
SAP · Pune
Pre-CLM custom cloud automation with BAO provisioning and management flows.
Certifications
Kubernetes
CKA — Certified Kubernetes Administrator (CNCF, 2020).
GitOps
GitOps Certified for Argo (Codefresh, 2022).
BMC Platform
BMC Atrium Orchestrator Expert · BMC Certified Professional (CLM).
Foundations
VMware VCP · ITIL v3 · MCTS SQL Server 2005 · MCTS Web Development 2.0.
Education
Specialist Diploma in AI Solutions Development
Temasek Polytechnic, Singapore — completed 2025. Specializations across cloud-based machine learning and applied AI solution development.
Bachelor of Engineering, Computer Engineering
University of Pune, India — 2007, First Class with Distinction.
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